Five Star Southern Hospitality Customer Service Certification Program
With certification of 70% of your permanent employees, your business will be designated as a “Five-Star Southern Hospitality Provider”
Program Overview
With input from Industry Partners, Faulkner’s Office of Workforce Development has devised an education and training program that focuses on Hospitality and Communications training.
The program is provided for existing employee improvement and professional development.
Five-Star is supported by a grant from the State’s Office of Workforce Development to offset seminar tuition. As always, Hospitality 101 is free with each subsequent seminar costing employers $25 offset by $25 from the State.
In-Seat seminars are offered at Faulkner’s Gulf Shores campus by a team of local instructors and industry professionals.
Customer Service Certification
Five Star Southern Hospitality Service is the difference, often times more so than products and amenities, which creates positive, memorable experiences. Offering that service and those experiences to guests on the Alabama Gulf Coast makes employees stars in the eyes of those guests as well as to employers. That kind of service is the key to sustaining and building the area’s biggest economic engine and the businesses that power it – TOURISM.
Seminar Schedule
| Date
|
9am-12pm Class | 1:00pm-4:00pm Class |
| August 15, 2011
|
Hospitality 101 | Communication Basics |
| August 16, 2011
|
Customer Service Skills | Exceeding Customer Expectations |
| September 19, 2011
|
Hospitality 101 | Tele-sales Skills from A-Z |
| September 20, 2011
|
Internal Customer Service Skills | Coaching for Managers |
| October 17, 2011
|
Hospitality 101 | Communication Basics |
| October 18, 2011
|
Customer Service Skills | Exceeding Customer Expectations |
| November 14, 2011
|
Hospitality 101 | Tele-sales Skills from A-Z |
| November 15, 2011
|
Internal Customer Service Skills | Coaching for Managers |
| December 12, 2011
|
Hospitality 101 | Communication Basics |
| December 13, 2011
|
Customer Service Skills | Exceeding Customer Expectations |
| January 16, 2012
|
Hospitality 101 | Tele-sales Skills from A-Z |
| January 17, 2012
|
Internal Customer Service Skills | Coaching for Managers |
| February 20, 2012
|
Hospitality 101 | Communication Basics |
| February 21, 2012
|
Customer Service Skills | Exceeding Customer Expectations |
| March 19, 2012
|
Hospitality 101 | Tele-sales Skills from A-Z |
| March 20, 2012
|
Internal Customer Service Skills | Coaching for Managers |
| April 16, 2012
|
Hospitality 101 | Communication Basics |
| April 17, 2012
|
Customer Service Skills | Exceeding Customer Expectations |
| May 21, 2012
|
Hospitality 101 | Tele-sales Skills from A-Z |
| May 22, 2012 | Internal Customer Service Skills | Coaching for Managers |
Please call Tracie Ethington at 251-990-0445 or toll free 1-800-231-3752 to register.